Senior Product Support Specialist – NAMER (Remote) | USA H-1B Visa Sponsorship | Competitive Salary + Benefits

In today’s fast-paced job market, many professionals are looking for opportunities that offer both growth and stability. One such opportunity is the Senior Product Support Specialist—NAMER (Remote) role with Ashby.

This position offers a USA H-1B visa sponsorship along with a competitive salary and other fantastic benefits. It is perfect for individuals who thrive in customer-centric roles and want to be part of a growing company with a global impact.

In this article, we’ll explore everything you need to know about the job, the application process, what Ashby offers its employees, and how you can apply for this exciting role. Let’s dive in!

What Is the Senior Product Support Specialist Role at Ashby?

Ashby is an innovative company that’s focused on building cutting-edge software for talent leaders and hiring managers. As a Senior Product Support Specialist, your main role will involve engaging directly with customers, troubleshooting, and helping to improve the product’s functionality. You’ll work closely with other departments like sales, product, engineering, and operations to ensure that the customer’s experience is top-notch.

Here’s a breakdown of what the role involves:

• Direct customer interaction: You will be the first line of support, responding to inquiries and troubleshooting any issues customers face.
• Project-based tasks: You’ll be responsible for curating feedback, improving documentation, and automating internal processes to make workflows smoother.
• Collaboration: You’ll work closely with cross-functional teams to ensure a cohesive customer experience.

Why Apply for This Role?

• H-1B USA Visa Sponsorship: If you’re an international candidate looking to work in the USA, this is a fantastic opportunity. Ashby offers H-1B visa sponsorship, which is a major benefit for those seeking to work in the U.S.
• Competitive Salary: The company offers a competitive salary with an attractive equity package.
• Work-Life Balance: Ashby believes in maintaining a healthy work-life balance, offering unlimited paid time off (PTO), and even recommending four weeks of PTO per year.
• Growth and Development: Ashby offers an education budget for continuous learning and covers expenses like conferences with manager approval.

Role Requirements and Responsibilities

To excel in this position, you should have:

• Experience with complex products: You must be excited about learning the intricacies of a fast-evolving product.
• B2B support experience: The ideal candidate should have experience providing support to businesses, from small startups to large enterprises.
• Collaborative mindset: You should be comfortable working with cross-functional teams like sales, product, engineering, and operations.
• Proactive problem-solving skills: The role requires someone who can define problems, find solutions, and implement them effectively.

Who Should Apply?

The role is perfect for individuals who:

• Love problem-solving: If you’re someone who enjoys digging deeper to find solutions rather than just treating symptoms, this role is for you.
• Have a customer-centric mindset: If making customers happy is something that drives you, you’ll thrive here.
• Prefer remote work: The role is remote, so you need to be a self-starter who can manage your own schedule.

Who Should Not Apply?

This role may not be suitable for individuals who:

• Prefer working with more straightforward products or processes.
• Like a highly structured office environment and need in-person motivation.

Ashby’s Work Culture

At Ashby, the company values ownership, principled thinking, and thoughtful communication.

These values guide the way the team operates and fosters a collaborative environment where everyone’s voice is heard. The company also prides itself on being diverse and inclusive, welcoming people from all walks of life.

Benefits of Working at Ashby

Ashby offers some impressive benefits for its employees, including:

• Competitive salary and equity: Receive a salary that’s in line with industry standards and equity options for long-term wealth building.
• Unlimited PTO: Take time off when you need it, with four weeks recommended per year.
• Twelve weeks of paid family leave: Fully paid leave in the U.S., with plans to expand to other countries.
• Generous equipment and office furniture budget: You get everything you need to stay comfortable and productive.
• Education budget: $100/month, plus approval for more expensive items like conferences.

The Hiring Process

Ashby’s hiring process is thorough but fair, designed to ensure the best fit for both you and the company. Here’s what to expect:

• Intro Call with Recruiting (30 minutes)
• Take-home Assessment (1 week to complete)
• Hiring Manager Interview (30-45 minutes)
• Virtual Onsite Interview (90 minutes)

Onboarding Process

Once hired, you’ll undergo a comprehensive onboarding process to get you up to speed with Ashby’s complex product offerings. Your first 30 days will be focused on learning and familiarizing yourself with the product, so don’t worry if you’re not immediately talking to customers.

How to Apply for the Senior Product Support Specialist Role

To apply for this position, you’ll need to submit your application via the Ashby website. Make sure to highlight your experience in customer support and your ability to learn complex products.

Be sure to also showcase any experience you have working remotely and collaborating with cross-functional teams.

Frequently Asked Questions (FAQs)

1. What is the Senior Product Support Specialist role at Ashby?

The Senior Product Support Specialist at Ashby is a remote role where you’ll be responsible for engaging with customers, troubleshooting issues, and improving the product. The role also includes project-based tasks such as curating customer feedback and automating internal processes.

2. What qualifications are needed for this role?

To qualify for the Senior Product Support Specialist position, you should have experience with complex products, B2B customer support, and the ability to work collaboratively with other teams. A proactive problem-solving mindset and a customer-focused approach are essential.

3. What benefits come with this role?

Ashby offers a competitive salary, H-1B USA visa sponsorship, unlimited PTO, 12 weeks paid family leave, and a generous equipment budget. Additionally, there’s a $100/month education budget for continuous learning.

4. Is the role remote?

Yes, the Senior Product Support Specialist role is remote. Ashby seeks self-starters who can manage their own schedules.

5. What is the interview process like?

The interview process includes an introductory call, a take-home assessment, a hiring manager interview, and a virtual onsite interview. It’s designed to ensure that both you and Ashby are a good fit for each other.

6. What is Ashby’s work culture like?

Ashby values ownership, principled thinking, and thoughtful communication. The company fosters a collaborative and inclusive environment where everyone’s voice matters.

7. What are the key responsibilities of this role?

Key responsibilities include providing B2B customer support, working with cross-functional teams, curating customer feedback, and automating processes to improve workflows.

8. What kind of salary can I expect for this role?

Ashby offers a competitive salary, along with equity options, so you can expect a comprehensive compensation package.

9. How can I apply for the role?

To apply, visit the Ashby website and submit your application, ensuring that your resume highlights your relevant experience in customer support and product knowledge.

10. What is the onboarding process like at Ashby?

Ashby’s onboarding process involves learning the product for the first 30 days, during which you won’t interact directly with customers but will undergo extensive product training.

Conclusion

If you’re someone who thrives in a customer-facing role, enjoys solving complex problems, and is looking for an opportunity with visa sponsorship and competitive benefits, the Senior Product Support Specialist – NAMER (Remote) role at Ashby could be the perfect fit for you.

With a focus on growth, collaboration, and work-life balance, this role offers a chance to make a significant impact at a company that’s building the next generation of enterprise software. Don’t miss out on this exciting opportunity to be part of a growing team with big ambitions.